We

Our Core Services

Operating Model Design

Our Proprietary OM8x3 is thorough and pragmatic, helping you deliver a revised and appropriate change

Process and Contact Automation & Optimisation

In this emerging area we bring clarity and a pragmatic approach to choosing what the most appropriate tools to automate customer contact and agent actions should be

BPO Partner Sourcing & Management

With a strong use of visuals, we collect mass data from country-to-country, BPO-to-BPO, Product versus Price, and create comparisons that are easily comprehendible

Bid Support & Solution Design

We’re used to delivering for the client, this brings a unique angle on when we support you as a BPO in responding to RFI/RFP’s

Managed Services

We take responsibility for the execution of strategy during change – whether that be the day-to-day responsibilities or by providing expert advice to your team

Our Specialist Services

Our Partners

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Testimonials

Lauren Fox
Global Claims & BEI Operations Process Manager
Bupa Global

August 2022

“On the whole it looks great and I really agree with the comments and ratings provided. We also all commented on how well it has been documented considering the short time span to learn the complexities of Bupa Global and our claims processes so thank you”

Ian Cairns

VP Of Customer

Just Eat Takeaway

August 2022

“Avocado55 were instrumental in the success of our recent insourcing and service transformation programme. Their team provided a good blend of strategic and implementation skills; they have a very practical “hands-on” approach to working with a partner. Of particular importance was their ability to work well with a variety of JET stakeholders from IT coordinators to Board level sponsors.”

Andy Gilpin
Direct to Consumer Strategy & Operations Manager
The Macallan

July 2021

“Avocado55 transformed our thinking on how we could deliver a luxury service globally, their independent thinking enabled us to consider approaches and solutions that maximised our investment in people and established best practice processes rather than defaulting to the industry norm of adding additional people, processes and expensive platforms.”

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