Guiding your contact service centre from your operational base camp to peak performance.
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Delivering a 26% increase in CSAT and a 14% reduction in costs through strategic process re-engineering
Read storyAilis is a key sherpa of the Avocado55 marketing team. Bringing positive energy, a strong marketing background, and a new project management qualification, she plays an integral role in planning our ascent and delivering our strategy on helping contact centres transform and modernise their service delivery. Ailis maintains momentum, ensuring ideas turn into action and everything runs smoothly behind the scenes.
Simply buying AI platform licenses will not work. CCAI is not a bolt-on to your strategy; it now defines your service organisation. To ensure you do not risk joining the 95% of deployments that deliver zero benefits, you need a proven approach to building an implementation plan. Avocado55 has built its reputation on helping clients achieve significant success and peak performance. Partner with us to move beyond the “plug and hope” approach and achieve measurable ROI – 53% reduction in cost-to-serve within 12 months.
We’re the Customer Experience Sherpas™ supporting leaders in high-pressure sectors. Using our ASCENT framework, we guide contact centre customer operations teams out of uncertainty. We take overstretched customer operations and lead them to measurable, lasting performance.
Tell us where you are today, we'll help you map the next step.
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