Air Claims Solutions, known as AirCS, is a claims service for airlines. When a flight is delayed or cancelled, passengers can claim compensation, and handling those claims is slow, costly and legally complex. AirCS takes that work on, using AI to process claims quickly and accurately while a team of experts looks after anything that needs a personal touch. It was created by Clyde & Co, Avocado55 and Lokulus specifically for airlines.
Air Claims Solutions (AirCS)
Avocado55, with Clyde & Co and Lokulus, provides Air Claims Solutions (AirCS), an AI-powered service that manages flight delay and cancellation claims for airlines worldwide.
AirCS is a groundbreaking service, managing delay and cancellation claims for airlines, worldwide.
A service that combines the latest AI technology and aviation industry expertise to take the complexity, risk and cost of claims management away from airlines. AirCS is guaranteed to be fast, up to 50% lower cost and delivers a high quality customer experience.
Designed by Clyde & Co, Avocado55 and Lokulus specifically for airlines to allow them to navigate complex legal and regulatory landscapes while delivering exceptional customer experiences throughout the claims process.
What is AirCS?
How AirCS Works
When a passenger submits a claim, AirCS acknowledges it straight away, checks it automatically and keeps the passenger updated at every stage. Simple claims are processed without manual effort, while sensitive or complicated cases are passed to a person. Clyde & Co’s aviation legal expertise helps make sure claims are handled correctly under the rules that apply in different countries. For airlines, that means lower processing costs, fewer claims escalating into legal disputes, and a service that copes with sudden spikes in volume after disruption. For passengers, it means a clear, simple process and a timely answer.
Airline Benefits
AirCS delivers a swift, seamless, globally compliant resolution service.
Reduced Costs: Up to 50% reduction in processing costs.
Compliance: Global jurisdiction compliance, and reduced risk of legal escalation
Automation: Automating 90% of your claims processing journey.
Volume-Proof: Peak resistant volume-proofing.
Customer Benefits
AirCS delivers a swift, seamless, consistent & informed customer experience throughout the claims journey.
Continuous Communication: Comms at every stage, customer centric comms, real time status updates.
Automated Messaging: Instant acknowledgement, automated validation of claim.
Human Touch: Human touch for more sensitive cases.
Clear & Easy: Effortless process, easy to access with absolute clarity at each stage.
Our Approach: The ASCENT Framework
We use our proprietary ASCENT framework to ensure transformation isn’t a “plug and hope” exercise, but a guided journey with measurable milestones:
Assess & Survey: Review of current process and policies. Analysis of current cost per claim.
Clarify & Engineer: Validation of implementation approach. Creation of business case / commercial proposal.
Navigate & Transition: Feedback on current passenger claim experience. Identification of opportunities.
Watch our explainer video here:
“Avocado55 are sleeves rolled up, data thirsty, delivery hungry, transformation professionals who thrive on optimisation, efficiency and delivering automation. They’ve walked in your shoes and hit the ground running to drive change fast.”
James Millet, CMO, Easyjet
Designed by Clyde & Co, Avocado55 and Lokulus specifically for airlines to allow them to navigate complex legal and regulatory landscapes while delivering exceptional customer experiences throughout the claims process.
International aviation legal services
Clyde & Co is a leading global law firm, helping organisations navigate risk and maximise opportunity in the sectors that underpin global trade and commercial activity, namely: insurance, aviation, marine, construction, energy, trade and natural resources.
AI workflow automation specialists
Lokulus brings AI-driven workflow automation into the heart of TMC operations, helping teams manage enquiries, bookings and service requests faster and more consistently. With real-time operational insight and traveller context, TMCs can reduce admin, control costs and deliver more personalised experiences.
Our Case Studies
How we reduced operating costs by 75% & automated 80% of manual claims for a seamless passenger experience
easyJet
Reducing operational costs by 75% while automating over 80% of manual claim tasks for a seamless passenger experience
Read storyRead our article from the Future Travel Experience
Click the link below to read the full interview with our expert on AirCS, Xavier Orr.
Ready to find your best way forward?
Stop analysing and start fixing. Tell us where you are today, and we’ll help you map the next step.
