Smarter operations. Better experiences.

We deploy responsible, practical, and outcome-driven AI that transforms Contact Centres. Guiding our clients through an end-to-end journey that delivers a tailored strategy, successful implementation and actual results - reducing operational costs by 75%. We are partnered with the best technology.

We are experts at designing and optimising the world's leading service organisations and the operating models that underpin their success, leading you on the path from ambition to success.

Our delivery approach focuses on the pragmatic implementation of the most complex organisational change. We help you take the fear out of change; we embrace your ambitious strategy and ensure tangible operational success. Now doesn’t that sound good?

We can run your contact centre operation as a fully managed or a flexible managed service, leveraging our expertise to consistently deliver an exceptional customer experience. So you can get on with running your core business.

With experience in buying contact centre services since 1998, our sourcing team are well-versed experts. We provide tailored solutions, either by professionally managing your Request for Information (RFI)/RFP process or through our network of independently assessed providers.

Avocado55 are experts at sourcing contact centre technology, bringing a unique operational user perspective. We provide independently assessed, market-tested technology that has been proven to perform.

Our industry first end-to-end claims volume-proof solution from submission to payment. AirCS addresses the knock-on impacts to customer service that disruption causes, combining the latest AI technology and aviation industry expertise to take the complexity, risk and cost of claims management away from airlines.