A service that combines the latest AI technology and aviation industry expertise to take the complexity, risk and cost of claims management away from airlines. AirCS is guaranteed to be fast, upto 50% lower cost and delivers a high quality customer experience.
Designed by Clyde & Co, Avocado55 and Lokulus specifically for airlines to allow them to navigate complex legal and regulatory landscapes while delivering exceptional customer experiences throughout the claims process.
AirCS delivers a swift, seamless, globally compliant resolution service.
Reduced Costs: Up to 50% reduction in processing costs.
Compliance: Global jurisdiction compliance, and reduced risk of legal escalation
Automation: Automating 90% of your claims processing journey.
Volume-Proof: Peak resistant volume-proofing.
AirCS delivers a swift, seamless, consistent & informed customer experience throughout the claims journey.
Continuous Communication: Comms at every stage, customer centric comms, real time status updates.
Automated Messaging: Instant acknowledgement, automated validation of claim.
Human Touch: Human touch for more sensitive cases.
Clear & Easy: Effortless process, easy to access with absolute clarity at each stage.
We use our proprietary ASCENT framework to ensure transformation isn’t a “plug and hope” exercise, but a guided journey with measurable milestones:
Assess & Survey: Review of current process and policies. Analysis of current cost per claim.
Clarify & Engineer: Validation of implementation approach. Creation of business case / commercial proposal.
Navigate & Transition: Feedback on current passenger claim experience. Identification of opportunities.
“Avocado55 are sleeves rolled up, data thirsty, delivery hungry, transformation professionals who thrive on optimisation, efficiency and delivering automation. They’ve walked in your shoes and hit the ground running to drive change fast.”
James Millet, CMO, Easyjet
Clyde & Co is a leading global law firm, helping organisations navigate risk and maximise opportunity in the sectors that underpin global trade and commercial activity, namely: insurance, aviation, marine, construction, energy, trade and natural resources.
Lokulus brings AI-driven workflow automation into the heart of TMC operations, helping teams manage enquiries, bookings and service requests faster and more consistently. With real-time operational insight and traveller context, TMCs can reduce admin, control costs and deliver more personalised experiences.
easyJet
Reducing operational costs by 75% while automating over 80% of manual claim tasks for a seamless passenger experience
Read storyClick the link below to read the full interview with our expert on AirCS, Xavier Orr.
Stop analysing and start fixing. Tell us where you are today, and we’ll help you map the next step.
Tell us where you are today, we'll help you map the next step.
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