As a leading UK Wealth Management company, Quilter set an ambitious objective to deliver significant performance improvements and cost reductions over a three-year period.
Quilter
Quilter Saved £1.9m With Avocado55 Process Optimisation
Service Delivered
Expert: SME
SME
Financial Services
Result
£1.9m in annual savings
The challenge
The client’s need
Working alongside a compliance advisory, the client required a strategic partner to drive organisational change while ensuring superior customer, compliance, and commercial outcomes. The engagement focused on identifying:
High First-Time Failure: Pinpointing where processes were breaking down and creating operational waste.
System Deficiencies: Assessing gaps in current system capabilities that hindered efficiency.
Cost vs. Value: Validating every operational step to ensure it provided genuine value to the business and the client.
Our strategic approach
Avocado55 conducted an exhaustive end-to-end mapping of all existing operational processes to build a data-backed strategy for improvement.
Process Optimisation: Streamlining key workflows by removing unnecessary handoffs and friction points.
Regulatory Alignment: Assessing all processes against strict policy and regulatory requirements to maintain total compliance.
Automation Identification: Validating and prioritising specific opportunities where automation could replace manual effort.
Strategic Definition: Establishing a clear Operations Strategy supported by defined KPIs and governance frameworks.
The Impact
Our deep-dive analysis resulted in a fully scoped and sequenced change roadmap designed to deliver an overall financial saving of £1.9m annually.
23 Core Processes Optimised – Redesigned for maximum efficiency and reduced "noise."
25 Improvement Opportunities Identified – Categorised into Small, Medium, and Large initiatives for phased implementation.
40 FTE in Identified Inefficiencies – Highlighting a massive capacity gain by addressing broken workflows.
19% Proposed Cost Reduction – Providing a clear path to lean, high-performance operations.
Explore other client stories
Bupa
Delivering a 26% increase in CSAT and a 14% reduction in costs through strategic process re-engineering
Read story