As a modern FinTech leader, MoneySuperMarket faced significant operational hurdles resulting from multiple brands and locations. Their customer service and admin teams were struggling with fragmented structures that hindered performance.
MoneySuperMarket
Driving FTE savings and operational excellence with 29 end-to-end process maps
Service Delivered
Expert: SME
SME
Financial Services
Result
Drove FTE savings and operational excellence
The Challenge
The client’s need
The client approached Avocado55 to address critical pain points within their operating environment:
Overlapping Responsibilities: Role confusion across different brands and geographic locations.
Legacy Constraints: A heavy reliance on outdated systems that slowed down daily operations.
Data Inefficiency: Poor data quality making it difficult to drive informed business decisions.
Wasteful Processes: General operational inefficiencies that required a total “organisation and process” rethink.
Our Strategic Approach
Avocado55 launched a deep-dive initiative to strip away operational waste and standardise ways of working across the entire FinTech ecosystem.
Activity Analysis: Gaining a clear, ground-level understanding of current business activities and unique challenges.
Process Standardisation: Identifying and removing waste to create lean, standardised workflows.
RPA Exploration: Evaluating opportunities for Robotic Process Automation (RPA) to handle repetitive tasks.
Operating Model Design: Proposing an optimised Target Operating Model (TOM) designed for scale.
Implementation Planning: Developing a concrete roadmap to transform suggested improvements into reality.
Avocado55 are the best kept secret in service transformation; straight-forward realistic advice, from really great people, gained from extensive delivery focussed experience.
Peter Duffy, CEO, MoneySuperMarket Group
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