Ever wondered why people contact you and what can you do to Avoid, Automate or Assist the experience. Have you been forced to make multi-million-pound investment decisions based on a tiny fraction of your data? Are reports slow to build making tracking the effect of your changes difficult and costly. Avocado55 leverages Spiral to overcome these limitations across core operational areas.
Spiral is AI-Powered Conversational Analytics
Transform Your Contact Center Operations with Avocado55 & Spiral
Turn Unstructured Customer Conversations Into Pure Operational & Strategic Advantage
At Avocado55, we help operational leaders eliminate blind spots, improve service quality, and make confident, data-driven decisions. By partnering with Spiral, the advanced AI analytics platform, we give contact centers total visibility into 100% of their customer interactions, turning raw conversation data into actionable business intelligence.
Whether you need direct platform access or an expert-led consultative discovery, Avocado55 with our partner Spiral delivers the deep conversation understanding required to steer future customer journey orchestration.
Steps for setting up Spiral:
Step 1:
Build a data asset from 100% of your conversations
Step 2:
Gemini/ChatGPT style interface to ask any question
Step 3:
Plain English prompted dashboard creation
The Strategic Problem We Solve
Example Use Cases
Data-Driven Product & Customer Experience Intelligence
Spiral analyses 100% of your conversations to surface genuine product and service gaps while cutting through the noise. Fully understand your workload, customer satisfaction (CSAT) and first call resolution (FCR) at by reason for contact to target your change activities, building better business cases that are based on all of your data, not opinion or sampling.
Understand Journeys & Identify Automation Targets
Spiral is your diagnostic tool to map customer intents before you automate. The best Agentic capabilities still target transactional / low empathy conversations for automation. Use Spiral to identify the targets, determine precisely the volumes and track automation performance over time with prompted dashboards.
Sales Performance Improvement
All sales operations have a distribution of performance - but why are top performers better at selling?
Use Spiral to compare the behavioural and language differences between top sellers and those at the bottom end of the curve. Spiral can then develop specific training content to give to the lower converters to help them sell more like your top performers, tracking performance over time with prompted dashboards.
Quality Assurance Automation & Operational Efficiency
Spiral can QA 100% of your interactions, giving operational leaders complete coverage across every voice recording, chat, email, and social media log. Stop relying on costly manual audits that cover a tiny fraction of your calls. Spiral automates this process and can tailor specific training for colleagues struggling with questions.
Two Pathways to Engage with Avocado55
We offer two distinct commercial pathways tailored to your organisation’s internal resources and operational speed:
Fast, Frictionless Implementation
Does Spiral require data scientists? No
Is Spiral easy to implement? Yes
Rapid Deployment: Stand up a dedicated Spiral instance in days up to two weeks. All the heavy lifting is done by the Spiral onboarding teams.
Flexible Data Ingestion: Connect securely through APIs or use Amazon S3 buckets to remain in control. Spiral ingests most channels: calls, chat, email, and social logs in virtually any file format.
Custom Pacing: Ingest data on your schedule, from overnight batching to 15-minute real-time intervals.
Predictable Volume Licensing: 12-month flat service fee based on ingested volume, not per-user seats, allowing unlimited agents and managers access at no extra cost.
Ready to Transform Your Contact Centre?
Stop relying on 5% samples, loud assumptions, and guesswork. Partner with Avocado55 to unlock 100% conversation visibility and build a smarter, more efficient customer operation.
