Blogs
data collection

Five Key Elements to Collecting Reliable Business Analytics Data

Five Key Elements to Collecting Reliable Business Analytics Data 1024 536 Avocado55

Ensuring that the data that you collect as a business is reliable is of utmost importance. Your data will be the basis on which you make important organisational decisions, and any insights you can take from analysis of this data is only valid if the source can be relied upon.  We look at five key…

business data

Three ways to unlock useful insights from your business data

Three ways to unlock useful insights from your business data 1024 536 Avocado55

Using the business-related data that you have to gain insights on performance, customer behaviour, back office processes, and on which to base future decisions and strategy, is something that can be of huge value to organisations and companies of all sizes. Ensuring that you have good, reliable business data in the first place is half…

Exciting News: Salesforce Summer 23′ Release notes are now available!

Exciting News: Salesforce Summer 23′ Release notes are now available! 1024 536 Avocado55

As always, this release brings a lot of new features and enhancements to the platform that will help organisations work smarter and faster. Here are the top 3 new Salesforce features we’re excited to test Analytics Home – Provides a personalised environment for CRM Analytics, reports, and dashboards, offering a cohesive and intelligent experience that…

Salesforce Partner

Salesforce Partner like no other

Salesforce Partner like no other 1024 536 Avocado55

When it comes to improving contact centre operations and data management, Avocado55 Accelerate team stands out as a Salesforce partner like no other. Not only have a deep understanding of the contact centre industry, but also capable of optimising your Salesforce systems. Avocado55 Accelerate team offers reliable solutions to get your data goals met. Understanding…

operating model reorganisation

The keys to truly effective operating model reorganisation

The keys to truly effective operating model reorganisation 1024 536 Avocado55

Why a thorough operating model reorganisation is crucial for business success: insights from Avocado55’s specialists A business operating model is essentially a blueprint to deliver both the company strategy and also how it delivers what’s required to its customers, fulfilling business objectives. A business that finds itself coming up against problems with growth or scaling…

Business Process

How to tell if changing business processes could save you money

How to tell if changing business processes could save you money 1024 536 Avocado55

Assessing Your Business Processes: Discover How Business Process Reengineering Can Save You Money. Most businesses are constantly striving to generate increased revenue, alongside minimising costs, to boost profitability as much as possible. However, there often comes a point when significant change is needed to enable the business to grow further and scale up while maintaining…

Maximising Your Investment in Salesforce

Maximising Your Investment in Salesforce 1024 536 Avocado55

In the current economic climate, organisations of all sizes have to focus on getting more from their investments in technology solutions. This is especially true for Contact Centre Operations Managers and IT Managers who ensure that their organisation’s technology solutions are up-to-date, secure, and running optimally. Why Is It Important to Maximise Investment in Salesforce?…

What’s the main reason that companies fail to tackle real transformation?

What’s the main reason that companies fail to tackle real transformation? 1024 536 Avocado55

Why Business Transformation is Necessary for Growth and How to Overcome Fear of Change Business transformation becomes a necessity for many organisations at some stage. Whether it’s new technology that has moved the goalposts or opened new avenues, market forces, a merger or acquisition that prompts the change or a shift that is led by…

Strategy Redesign

How strategy redesign can benefit and future-proof your contact centre

How strategy redesign can benefit and future-proof your contact centre 1024 536 Avocado55

Maximising results: the benefits of strategy redesign for your contact centre If your contact centre’s strategy feels like it’s drifting rather than having the focus and direction needed to bring optimum results, it can be tempting to rip things up and build a totally new strategy redesign from scratch. However, that isn’t always necessarily required,…

strategy redesign

How to get your contact centre business strategy redesign right

How to get your contact centre business strategy redesign right 1024 536 Avocado55

Strategy redesign or refresh: How to determine the right approach for your contact centre business If you know that your contact centre business strategy needs to change in order to fulfil current and future business needs, finding the right way forward can be really challenging. However, a complete strategy redesign may well not be needed.…