Blogs

The questions you should ask yourself before buying new contact centre technology

The questions you should ask yourself before buying new contact centre technology 1024 536 Avocado55

Preparation is key when it comes to identifying and scoping out new contact centre tech to take your operations and results to the next level, but careful evaluation of various solutions is only part of the story.  If you don’t have the right foundations in place within your organisation before you buy, the likelihood is…

What the first 12 months of AI:CS deployment looks like

What the first 12 months of AI:CS deployment looks like 1024 536 Avocado55

Picture the scene… You’re a large contact centre and, a few months ago, you decided to roll out AI tools throughout your business. You bought the tools, you fed in your raw data, you cut the size of your human team in half in preparation for the coming efficiencies and you implemented your new AI…

Avocado Automation

What you need to know about Avocado Automation

What you need to know about Avocado Automation 1024 536 Avocado55

We recently launched a new service that we believe can deliver incredible results and value to businesses, alongside improving the customer experience. Many businesses see the potential benefits of automation within various processes, but have barriers that stand in the way of actually implementing this kind of change. Common barriers include: Difficulties in identifying the…

Free 60 minutes that could change your entire business data strategy

Free 60 minutes that could change your entire business data strategy 1024 536 Avocado55

For many businesses, getting the most possible from their data can be truly transformative, but knowing where to start can be a challenge. Using data to drive important business decisions and solve questions or problems within your organisation can make a huge difference, but how do you even know if your data is accurate and…

Checklist for Changing Organisational Structure

Checklist for Changing Organisational Structure 1024 536 Avocado55

Making changes to your organisational structure might be needed for many different reasons. Perhaps your business has plateaued or fallen well below growth projections. Maybe market forces or advances in tech mean that your resources are no longer aligned to your key priorities or are the wrong size for the tasks that they need to…

The three main barriers to organisational change (and how to overcome them)

The three main barriers to organisational change (and how to overcome them) 1024 536 Avocado55

Making significant operational and structural changes to an organisation is rarely easy or straightforward. However, it’s sometimes essential for business success and growth and can be truly transformational, in more ways than one.  With significant experience in helping organisations across all major sectors to plan and implement change, the team at Avocado55 have identified three…

Salesforce Summer ’23 release period comes to a close – it’s now time to reflect.

Salesforce Summer ’23 release period comes to a close – it’s now time to reflect. 1024 576 Avocado55

Salesforce Summer ’23 release period comes to a close – it’s now time to reflect. Have you asked the following of your team?  Business Stakeholders: “Are you fully aware of the changes and impact being made to the system? Are there any points that could be further explained?” Implementation Team: “Have you successfully adopted all…

data collection

Five Key Elements to Collecting Reliable Business Analytics Data

Five Key Elements to Collecting Reliable Business Analytics Data 1024 536 Avocado55

Ensuring that the data that you collect as a business is reliable is of utmost importance. Your data will be the basis on which you make important organisational decisions, and any insights you can take from analysis of this data is only valid if the source can be relied upon.  We look at five key…

business data

Three ways to unlock useful insights from your business data

Three ways to unlock useful insights from your business data 1024 536 Avocado55

Using the business-related data that you have to gain insights on performance, customer behaviour, back office processes, and on which to base future decisions and strategy, is something that can be of huge value to organisations and companies of all sizes. Ensuring that you have good, reliable business data in the first place is half…

Exciting News: Salesforce Summer 23′ Release notes are now available!

Exciting News: Salesforce Summer 23′ Release notes are now available! 1024 536 Avocado55

As always, this release brings a lot of new features and enhancements to the platform that will help organisations work smarter and faster. Here are the top 3 new Salesforce features we’re excited to test Analytics Home – Provides a personalised environment for CRM Analytics, reports, and dashboards, offering a cohesive and intelligent experience that…

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