Ensuring that the data that you collect as a business is reliable is of utmost importance. Your data will be the basis on which you make important organisational decisions, and any insights you can take from analysis of this data is only valid if the source can be relied upon.  We look at five key…

Using the business-related data that you have to gain insights on performance, customer behaviour, back office processes, and on which to base future decisions and strategy, is something that can be of huge value to organisations and companies of all sizes. Ensuring that you have good, reliable business data in the first place is half…

Why a thorough operating model reorganisation is crucial for business success: insights from Avocado55’s specialists A business operating model is essentially a blueprint to deliver both the company strategy and also how it delivers what’s required to its customers, fulfilling business objectives. A business that finds itself coming up against problems with growth or scaling…

Assessing Your Business Processes: Discover How Business Process Reengineering Can Save You Money. Most businesses are constantly striving to generate increased revenue, alongside minimising costs, to boost profitability as much as possible. However, there often comes a point when significant change is needed to enable the business to grow further and scale up while maintaining…

Why Business Transformation is Necessary for Growth and How to Overcome Fear of Change Business transformation becomes a necessity for many organisations at some stage. Whether it’s new technology that has moved the goalposts or opened new avenues, market forces, a merger or acquisition that prompts the change or a shift that is led by…

Maximising results: the benefits of strategy redesign for your contact centre If your contact centre’s strategy feels like it’s drifting rather than having the focus and direction needed to bring optimum results, it can be tempting to rip things up and build a totally new strategy redesign from scratch. However, that isn’t always necessarily required,…

Strategy redesign or refresh: How to determine the right approach for your contact centre business If you know that your contact centre business strategy needs to change in order to fulfil current and future business needs, finding the right way forward can be really challenging. However, a complete strategy redesign may well not be needed.…