Avocado Optimize is a workforce engagement management (WFM) advisory service, providing pragmatic, experienced, expert services to Contact Centre leadership & planning teams worldwide.
The Verint Workforce Engagement Management system consists of a great deal of different parts, services, connections, pieces of software, upgrades, old unsupported versions, etc.
Understanding how it all fits together can be challenging, especially as it changes with every release / patch / hotfix / rollup. How could anyone keep up?
Well, Avocado Optimize can. We carefully maintain an updated library of material and knowledge, relevant to the latest versions of Verint and updated every time a new release or functionality hits the platform. Our formal partnership with Verint enables us to get this access via their partner portal, where we get early access to everything we need to provide our customers with a high touch level of support and understanding.
What’s more, not only are we able to support all areas of the latest version of Verint products, we maintain our library archive of past versions. If you have an install of Verint from any time in the last 10 years, there’s a high chance we still have the material, knowledge and skillset to support you in getting the best out of it.
Here’s a non-exhaustive list of Verint areas where we can offer expert advice:
- Administration
- Ad Hoc Reporting
- Call Recording
- Coaching
- Configuration
- Custom Data Planner
- Customer Feedback
- Dashboards Administration
- Desktop & Process Analytics
- eLearning
- Form Designer
- Interactions
- WFM Integrations
- Mobile Apps
- Performance Management
- Reporting
- Scorecard Adapters
- Scorecard KPI Design
- Scorecard Users
- Speech Analytics
- Text Analytics
- User Administration
- Quality Management
- WFM end user training
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Avocado Optimize is part of the Avocado55 group of companies.