Expertise
Process design, process evaluation & re-engineering, requirements gathering, workshop facilitation, root cause analysis, process governance, customer journey mapping, data analysis, business rules capture, user case stories, continuous improvement, RACI/RAPID Definition
Industries
Financial Services, Utilities, Retail, Social Housing, Lettings, Airlines, Hospitality, Food Delivery, Private Healthcare, Independent Charities
Fun Fact
Lived on Fraser Island for 6 months
