Acknowledged as one of the leading transformation advisers in the UK Matt is a proven industry leader, operations and transformation director with extensive knowledge of the customer contact industry focussing on deliverable pragmatic solutions.
An unmatched record of bringing together contact automation, process engineering and partner optimisation to implement pragmatic market leading solutions; whilst reducing the cost to serve.
With multiple major transformation and transitions under his belt in high pace / high quality, travel, telecoms, technology, retail, FMCG, oil & gas, Fintech and Foodtech he has as strong reputation with BPOs as he has with clients.
Matt lives in the idillic Scottish Highlands with his wife Michelle and their Black Labs.