FREE STRATEGY CALL
Struggling with Service Quality & Customer Satisfaction? We’ve got the solution.
As a service business, delivering exceptional customer experiences is your key to success. However, maintaining high service quality & customer satisfaction scores can be challenging in a fast-paced market.
Meet Avocado55 – your dedicated partner in service improvement! We understand the unique challenges service businesses face & know how to take your customer experience to the next level. Our expert team will help you identify pain points, craft tailored solutions, & deliver a service experience that will leave your customers raving.
We’re independent & impartial so our loyalty lies with YOU. We have no affiliations or hidden agendas, ensuring unbiased recommendations that truly benefit your business.
What’s in it for you?
- Unbiased & Independent Expert Advice
- Flexible Support Models
- Service Quality
- Increased Process Adherence
- Increased Regulatory Compliance
- Cost-Effective Solutions
At Avocado55, we’re driven by a passion for enhancing service businesses & creating memorable customer experiences. Book your free 1 hour strategy session & let us guide you on your business transformation journey.
Struggling with Service Quality & Customer Satisfaction? We’ve got the solution.
As a service business, delivering exceptional customer experiences is your key to success. However, maintaining high service quality & customer satisfaction scores can be challenging in a fast-paced market.
Meet Avocado55 – your dedicated partner in service improvement! We understand the unique challenges service businesses face & know how to take your customer experience to the next level. Our expert team will help you identify pain points, craft tailored solutions, & deliver a service experience that will leave your customers raving.
We’re independent & impartial so our loyalty lies with YOU. We have no affiliations or hidden agendas, ensuring unbiased recommendations that truly benefit your business.
What’s in it for you?
- Unbiased & Independent Expert Advice
- Flexible Support Models
- Service Quality
- Increased Process Adherence
- Increased Regulatory Compliance
- Cost-Effective Solutions
At Avocado55, we’re driven by a passion for enhancing service businesses & creating memorable customer experiences. Book your free 1 hour strategy session & let us guide you on your business transformation journey.
Our 4 step process:
1. DISCOVERY
We begin by understanding your challenges & identifying opportunities to reduce waste & maximise efficiency. Through this phase, we map your processes, pinpoint automation possibilities, & provide valuable inputs for creating your future operating model.
2. DETAILED DESIGN
Our team will work closely with you to develop a robust service strategy & a well-defined operating model. We finalise the operating model, making sure it aligns perfectly with your unique requirements & offer recommendations to continuously improve your processes.
3. FUTURE OPERATING MODEL DESIGN
With our Avocado55 OM8x3 structure design, we create a clear vision of the future, covering everything from contact channels, technology, & partnerships to organisation design, customer journeys, processes, data management, & performance measures.
4. IMPLEMENTATION
Our expertise extends to planning the implementation phase effectively. We help you establish a governance structure, determine the right resources, estimate costs, & set a timeline for a smooth transition to your future operating model.
FREE STRATEGY CALL
Our 4 step process:
DISCOVERY
We begin by understanding your challenges & identifying opportunities to reduce waste & maximise efficiency. Through this phase, we map your processes, pinpoint automation possibilities, & provide valuable inputs for creating your future operating model.
DETAILED DESIGN
Our team will work closely with you to develop a robust service strategy & a well-defined operating model. We finalise the operating model, making sure it aligns perfectly with your unique requirements & offer recommendations to continuously improve your processes.
FUTURE OPERATING MODEL DESIGN
With our Avocado55 OM8x3 structure design, we create a clear vision of the future, covering everything from contact channels, technology, & partnerships to organisation design, customer journeys, processes, data management, & performance measures.
IMPLEMENTATION
Our expertise extends to planning the implementation phase effectively. We help you establish a governance structure, determine the right resources, estimate costs, & set a timeline for a smooth transition to your future operating model.
What our clients say:
“On the whole it looks great and I really agree with the comments and ratings provided. We also all commented on how well it has been documented considering the short time span to learn the complexities of Bupa Global and our claims processes so thank you”
Lauren Fox
Global Claims & BEI Operations Process Manager
Bupa Global
August 2022
“Avocado55 were instrumental in the success of our recent insourcing and service transformation programme. Their team provided a good blend of strategic and implementation skills; they have a very practical “hands-on” approach to working with a partner. Of particular importance was their ability to work well with a variety of JET stakeholders from IT coordinators to Board level sponsors.”
Ian Cairns
VP Of Customer
Just Eat Takeaway
August 2022
“Avocado 55 transformed our thinking on how we could deliver a luxury service globally, their independent thinking enabled us to consider approaches and solutions that maximised our investment in people and established best practice processes rather than defaulting to the industry norm of adding additional people, processes and expensive platforms.”
Andy Gilpin
Direct to Consumer Strategy & Operations Manager
The Macallan
July 2021
FREE STRATEGY CALL
Meet our Experts:
Xavier Orr
Programme Manager
Expertise:
A programme manager experienced in delivering successful strategic change across the breadth of world class organisations.
With a proven track record of managing teams, suppliers & the multimillion-pound investments which generate strong commercial returns within a budget and on time. An expert at delivering complex transformations across a range of sectors & a breadth of an organisation.
Sectors: Travel, Aviation, Retail, Telecommunications, Foodtech, Fintech.
Xav lives in Luton with his wife. He spent a summer making gelato in Italy
Lyndon Palfreman
Lead Business Architecht
Expertise:
Lyndon has over 20 years of Business Architecture, Business Analysis & Change Management experience across multiple sectors.
He has led & developed high performing teams to Define, Design & Deliver Process, People & Technology Change. Lyndon has a renowned attention for
process, organisation detail & has worked as part of the Avocado55 team that developed our OM8x3 model & implementation methodology.
Sectors: Fintech, Foodtech, Logistics, Housing, Drinks & Distilling, 3rd Sector & Public Sector
Lyndon lives in the North West of England, is an avid football fan / season ticket holder, loves live music & exploring in the family Motorhome, with his wife, two daughters & Bulldog Dylan.
Michelle Seanor
Lead Business Analyst
Expertise:
Michelle has over 20 years' experience in understanding & documenting the needs of the business & in identifying & defining solutions that
maximum ROI.
A pragmatic & passionate Business Analyst Michelle uses skills of Business Analysis, Process Design, Process Re-engineering, Requirements gathering, Workshop facilitation, Project Management & Data Analysis to deliver significant business improvements.
Sectors: Private, Public & 3rd Sectors including Fintech, Healthcare, Airline, Utilities, Retail, Drinks & Distilling, & Housing.
Michelle lives in Liverpool & enjoys cooking, renovating her home & travelling with her partner & family.
Matt Baron
CEO & Engagement Lead/Transformation Director
Expertise:
Matt is acknowledged as one of the leading transformation advisers/directors in the UK with extensive knowledge of the customer contact / shared services industry renowned for designing & implementing pragmatic solutions.
A proven pragmatic approach combining Process Optimisation / re-engineering; Contact Automation; Partner Optimisation to design & implement market
leading Operating Models & solutions; reducing the cost to serve.
Sectors: Airline, Fintech, Foodtech, Travel, Telecoms, Online Retail, FMCG, Oil & Gas, Utilities, 3rd Sector and Public Sector
Matt lives in the Highlands of Scotland with his wife, Michelle and their Black Labs.
