FREE AUDIT
Ready to Transform Your Business & Improve your Bottom Line?
Are you facing constant challenges in maximising your business’s profitability? Is the fear of hefty costs & long-term commitments holding you back from seeking expert assistance? We understand your pain!
Meet Avocado55 – an independent business advisory & delivery partner that can transform your bottom line! We break the mould of conventional consulting firms by offering a flexible approach that revolves around your business.
We’re independent & impartial, so our loyalty lies with YOU. We have no affiliations or hidden agendas, ensuring unbiased recommendations that truly benefit your business.
What’s in it for you?
- Expert Advice & Guidance
- Tailored Solutions
- Minimal Disruption
- Efficiency Boost
- Unbiased Recommendations
- Reduction in Costs to Operate
Don’t let profitability challenges hold you back from achieving your business’s true potential! Schedule a quick chat with our team & let us guide you on your business transformation journey.
Ready to Transform Your Business and Improve your Bottom Line?
Are you facing constant challenges in maximising your business’s profitability? Is the fear of hefty expenses and long-term commitments holding you back from seeking expert assistance? We understand your pain!
Meet Avocado55 – an independent business consultancy that can transform your bottom line! We break the mould of conventional consulting firms by offering a flexible approach that revolves around your business.
As an independent consultant, our loyalty lies with YOU. We have no affiliations or hidden agendas, ensuring unbiased recommendations that truly benefit your business.
What’s in it for you?
- Expert Guidance
- Tailored Solutions
- Minimal Disruption
- Boost Efficiency
- Unbiased Recommendations
Don’t let profitability challenges hold you back from achieving your business’s true potential! Book a free consultation now and let us guide you on your business transformation journey.
Our 4 step process:
1. DISCOVERY
We begin by understanding your challenges and identifying opportunities to reduce waste and maximise efficiency. Through this phase, we map your processes, pinpoint automation possibilities, and provide valuable inputs for creating your future operating model.
2. DETAILED DESIGN
Our team will work closely with you to develop a robust service strategy and a well-defined operating model. We finalise the operating model, making sure it aligns perfectly with your unique requirements and offer recommendations to continuously improve your processes.
3. FUTURE OPERATING MODEL DESIGN
With our Avocado55 OM8x3 structure design, we create a clear vision of the future, covering everything from contact channels, technology, and partnerships to organisation design, customer journeys, processes, data management, and performance measures.
4. IMPLEMENTATION
Our expertise extends to planning the implementation phase effectively. We help you establish a governance structure, determine the right resources, estimate costs, and set a timeline for a smooth transition to your future operating model.
FREE AUDIT
Our 4 step process:
DISCOVERY
We begin by understanding your challenges and identifying opportunities to reduce waste and maximise efficiency. Through this phase, we map your processes, pinpoint automation possibilities, and provide valuable inputs for creating your future operating model.
DETAILED DESIGN
Our team will work closely with you to develop a robust service strategy and a well-defined operating model. We finalise the operating model, making sure it aligns perfectly with your unique requirements and offer recommendations to continuously improve your processes.
FUTURE OPERATING MODEL DESIGN
With our Avocado55 OM8x3 structure design, we create a clear vision of the future, covering everything from contact channels, technology, and partnerships to organisation design, customer journeys, processes, data management, and performance measures.
IMPLEMENTATION
Our expertise extends to planning the implementation phase effectively. We help you establish a governance structure, determine the right resources, estimate costs, and set a timeline for a smooth transition to your future operating model.
What our clients say:
“On the whole it looks great and I really agree with the comments and ratings provided. We also all commented on how well it has been documented considering the short time span to learn the complexities of Bupa Global and our claims processes so thank you”
Lauren Fox
Global Claims & BEI Operations Process Manager
Bupa Global
August 2022
“Avocado55 were instrumental in the success of our recent insourcing and service transformation programme. Their team provided a good blend of strategic and implementation skills; they have a very practical “hands-on” approach to working with a partner. Of particular importance was their ability to work well with a variety of JET stakeholders from IT coordinators to Board level sponsors.”
Ian Cairns
VP Of Customer
Just Eat Takeaway
August 2022
“Avocado 55 transformed our thinking on how we could deliver a luxury service globally, their independent thinking enabled us to consider approaches and solutions that maximised our investment in people and established best practice processes rather than defaulting to the industry norm of adding additional people, processes and expensive platforms.”
Andy Gilpin
Direct to Consumer Strategy & Operations Manager
The Macallan
July 2021
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Meet our Experts:
Matt Baron
CEO, Strategy and Sourcing Principal
Expertise:
Matt is acknowledged as one of the leading transformation advisers/directors in the UK with extensive knowledge of the customer contact / shared services industry renowned for designing & implementing pragmatic solutions.
A proven pragmatic approach combining Process Optimisation / re-engineering; Contact Automation; Partner Optimisation to design & implement market
leading Operating Models & solutions; reducing the cost to serve.
Sectors: Airline, Fintech, Foodtech, Travel, Telecoms, Online Retail, FMCG, Oil & Gas, Utilities, 3rd Sector and Public Sector
Matt lives in the Highlands of Scotland with his wife, Michelle and their Black Labs.
Dominic Steel
Principal Commercial Planning Analyst
Expertise:
Dom is one of the UK’s leading Contact Centre commercial planners, has built & led shared service teams in major UK FTSE 100 businesses.
Using his extensive knowledge of the Shared Services Industry, Forecasting, Capacity/Workforce Planning, Commercial Alignment, BPO Sourcing, Contracting,
Operating & Transforming multi-site, multi-geography, omni-channel estates, Dom has delivered many significant outsourcing activities both client & supplier side.
Sectors: Airline, Energy, Foodtech, Fintech, Travel, Mobile, & Entertainment sectors.
Dom lives in Nottingham with his wife Nicola and their children.
Darren Stott
Lead Customer Experience Consultant
Expertise:
Highly experienced at listening to the customer & utilising this insight to improve customer experience & develop journey mapping & business
transformation.
Adept at understanding complex customer experience procedures & process & able to playback in a simple fashion that enables the opportunity to drive lasting & sustained change to the customer experience.
Darren lives in Peterborough with his wife, sons & dog Alfie.
