In the current economic climate, organisations of all sizes have to focus on getting more from their investments in technology solutions. This is especially true for Contact Centre Operations Managers and IT Managers who ensure that their organisation’s technology solutions are up-to-date, secure, and running optimally.
Why Is It Important to Maximise Investment in Salesforce?
Salesforce is constantly evolving and can become outdated quickly if not kept up-to-date. This can lead to security risks and poor performance due to underdeveloped or unmaintained systems.
Since the COVID-19 pandemic, Embroker reports an increase in Cybercrime by 600%. Considering a recent KPMG study, 86% of the respondents said they feel a growing concern about data privacy, while 78% expressed fears about the amount of data being collected; it’s increasingly important to both protect consumers’ data and be transparent and how it’s managed.
How Can You Maximise Their Investment in Salesforce?
There are several steps you can take to maximise your investment in Salesforce. The first step is to develop a comprehensive plan for training users. This will ensure that everyone is familiar with the system’s features and functionality and can make full use of them. It’s also important to ensure the availability of technical support resources so that any issues can be addressed quickly.
Another key step is to implement best practices for data management and security. This will help ensure that data is secure and accessible when needed. Additionally, it’s important to make use of available tools and integrations to get the most out of Salesforce.
Finally, it’s important to ensure that Salesforce remains up-to-date and running optimally. This can be done by utilising automated testing processes, monitoring usage trends and performance metrics, keeping up with feature updates and new releases, and regularly reviewing system configurations and settings.
Maximising investment in Salesforce is pivotal in providing the best experience for your customers and system users. By developing a comprehensive plan for training users, implementing best practices for data management and security, using available tools and integrations, and ensuring that Salesforce remains up-to-date and runs optimally, you can ensure your organisation gets the best return on its investment in Salesforce.
Now is the time to review your organisation’s current use of Salesforce and take steps to become a more agile business.