To make a partnership work in the best interest of the client it is necessary to have predefined roles. Avocado55 and VKY Automation work well together by having a good division of work and a partnership built on trust and mutual respect.
Why?
- Reduced cost to serve
- Increase the quality / consistency of service
- Scalability
How?…
The Avocado55/VKY approach is:
Step 1: Understand the business needs / scoping (AV55)
- This would include understanding the client processes
- Where necessary clean up the processes
- Clearly document the processes and size opportunities
- Go through the benefits of automation with the client
Step 2: Introduce VKY / Share Scoping Document / Discuss low-level design (AV55 / VKY)
- Introduce VKY to the client needs
- Review the scoping document and agree design
- Introduce the client to VKY
Step 3: Technical Design (VKY)
- Host a process walkthrough workshop with client
- Produce a draft Solution Design Document (SDD)
- Produce a draft Project Definition Document (PDD), including modelled ROI and proposed commercials
- Confirm relevant RPA technology to be deployed
Step 4: Present Proposed Solution (VKY / AV55)
- Approval of SDD, PDD and RPA technology proposed with AV55
- Share documentation (proposal) with client for approval – suggest we condense into slidedeck and run through with them first before following up with documentation/contract
Step 5: Implementation of Automation (VKY and AV55)
- Project team (client and AV55/VKY established)
- Project plan approved
- Change plan and impact to future operating model
- VKY procure relevant RPA software for client
- Automation built
- Automation UAT
- Automation moved into production
Step 6: Review results / aftercare / continuous improvement (VKY / AV55)
- Hypercare – daily support and monitoring from VKY for c. 4-6 weeks depending on scope and scale
- Handover to client (if agreed model)
- Commence aftercare (if agreed model)
- Monthly Business Reviews to validate ROI, manage client relationship and identify any other areas for further automation