Drive Growth by Improving Your Customer Experience

We work with businesses to transform their customer experience and enhance growth

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Trusted by leading brands

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    Why should Customer Experience be a top priority?

    In today’s fast-paced market, customer experience (CX) is a vital distinguishing factor. Effective customer experience builds loyalty, enhances reputation, justifies higher prices, and retains staff. As customer expectations evolve and touchpoints change, businesses value an impartial perspective for reliable customer experience. Which is where Avocado55 comes in, specialising in helping organisations align their customer experience strategies with broader objectives, ensuring sustained success.

    The paradigm has shifted, and organisations no longer consider customer experience a luxury but a key driver of business growth and value creation.

    Whatever your industry, customer experience plays an essential role.

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    The Results

    Enhanced customer loyalty and reputation

    Justified premium pricing

    Improved staff retention

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    Trusted by Leading brands

    How It Works

    DISCOVERY

    We begin by understanding your challenges and identifying opportunities to reduce waste and maximise efficiency. Through this phase, we map your processes, pinpoint automation possibilities, and provide valuable inputs for creating your future operating model.

    DETAILED DESIGN

    Our team will work closely with you to develop a robust service strategy and a well-defined operating model. We finalise the operating model, making sure it aligns perfectly with your unique requirements and offer recommendations to continuously improve your processes.

    FUTURE OPERATING MODEL DESIGN

    With our Avocado55 OM8x3 structure design, we create a clear vision of the future, covering everything from contact channels, technology, and partnerships to organisation design, customer journeys, processes, data management, and performance measures.

    IMPLEMENTATION

    Our expertise extends to planning the implementation phase effectively. We help you establish a governance structure, determine the right resources, estimate costs, and set a timeline for a smooth transition to your future operating model.

    What our clients say

    FREE BUSINESS AUDIT





      How We’ve Helped Businesses’ Like Yours

      Just Eat

      JustEat, a leading online food delivery platform, faced significant operational challenges as they sought to establish an in-house, in-market service organisation, and they needed a partner to help them navigate these complex issues.

      Read more

      Transforming Consumer Service for an Exclusive Drinks Company

      An exclusive drinks company sought to enhance its in-house consumer service, with a focus on achieving greater consumer engagement and delivering services in a more positive, responsive, and responsible manner.

      Read more

      Bupa Global

      Bupa Global, a leading global health insurance provider, approached Avocado55 with a challenge to assess and enhance its claims management process. The primary objective was to identify opportunities for process improvement with a focus on reducing the turnaround time for claims, aiming to achieve a targeted 10-day promise.

      Read more

      How We’ve Helped Businesses’ Like Yours

      Just Eat

      JustEat, a leading online food delivery platform, faced significant operational challenges as they sought to establish an in-house, in-market service organisation, and they needed a partner to help them navigate these complex issues.

      Read more

      Transforming Consumer Service for an Exclusive Drinks Company

      An exclusive drinks company sought to enhance its in-house consumer service, with a focus on achieving greater consumer engagement and delivering services in a more positive, responsive, and responsible manner.

      Read more

      Bupa Global

      Bupa Global, a leading global health insurance provider, approached Avocado55 with a challenge to assess and enhance its claims management process. The primary objective was to identify opportunities for process improvement with a focus on reducing the turnaround time for claims, aiming to achieve a targeted 10-day promise.

      Read more

      FAQ’S

      Enhanced customer satisfaction, reduced churn, increased operational efficiency, and improved bottom-line results.

      Signs include declining customer satisfaction, high churn rates, or outdated processes.

      We employ an impartial, fact-based approach to establish a clear path that aligns all aspects of your business with your customer experience goals.

      Our approach includes ongoing support, monitoring, and adjustment to ensure the sustained enhancement of customer experiences.

      We provide guidance on adopting a customer-centric mindset among employees at all levels to ensure a consistent focus on improving customer experiences.

      We use a combination of tailored key performance indicators (KPIs), customer feedback, and relevant metrics to measure the success and impact of transformation efforts.

      Yes, our commitment extends beyond the initial transformation to sustain improvements and identify new opportunities for enhancing customer experiences over time.

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      Trusted by Leading brands

      Meet Our Experts

      Meet Our Experts:

      Speak To An Expert

      Trusted by Leading brands

      FREE BUSINESS AUDIT

      Submit the short form below, or give us a call on 01599 380 041 to start your business transformation journey!





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