Avocado Optimize is a workforce engagement management advisory service, providing pragmatic, experienced, expert services to Contact Centre leadership & planning teams worldwide.
Workforce management (WFM) platforms can be real game-changers for planning teams. They can automate and manage many tasks that previously might have been handled manually or by a range of different tools that don’t ‘speak’ to each other and made the process more time-consuming for those responsible for planning things like:
- Staff scheduling
- Shift management
- Forecasting workloads
- Managing seasonal changes in workload
- Staff performance analysis
However, all WFM platforms are not equal and matching the right solution to the right business can be key to success. Ensuring that you have a WFM platform with the features and capabilities that work for your business, along with an understanding of how to get the most out of it practically can make all the difference to the return you see on your investment.
As yourself these questions:
Could I get more out of my WFM Platform?
Could I improve efficiency?
Could I spot/detect/diagnose small inefficiencies in my operation?
Could I make small, necessary changes to improve my efficiency?
Could I better tailor the software to my specific requirement?
Could I be using my software to the fullest?
Could I design better schedules?
Could I forecast more accurately?
Could I have better trained, more system confident staff?
Could I have more balanced staffing across the day?
Could I have a consistent and optimal delivery of service?
Could I discover what best practice looks like and implement it?
Could I get from here to where I’d like to be, quickly and efficiently?
Yes! We have lots of operational experience of helping organizations just like yours achieve all of those things. Ask how we can help you today.