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Our Proprietary OM8x3 is thorough and pragmatic, helping you deliver a revised and appropriate change
In this emerging area we bring clarity and a pragmatic approach to choosing what the most appropriate tools to automate customer contact and agent actions should be
With a strong use of visuals, we collect mass data from country-to-country, BPO-to-BPO, Product versus Price, and create comparisons that are easily comprehendible
Taking a lean approach to Lean Six Sigma, allows us to quickly identify problematic areas, to concurrently design & implement both tactical and strategic change that meets the need of our clients
We’re used to delivering for the client, this brings a unique angle on when we support you as a BPO in responding to RFI/RFP’s
One of the most critical and often taken for granted aspects of effective contract and commercial provision is Audit and Planning strategy
Our approach to Project Management has been developed to work at any pace within any timeframe; and has Prince2 methodology at its core
We take responsibility for the execution of strategy during change – whether that be the day-to-day responsibilities or by providing expert advice to your team
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