Core Services

Operating Model Design

Our Proprietary OM8x3 is thorough and pragmatic, helping you deliver a revised and appropriate change

Process and Contact Automation & Optimisation

In this emerging area we bring clarity and a pragmatic approach to choosing what the most appropriate tools to automate customer contact and agent actions should be

BPO Partner Sourcing & Management

With a strong use of visuals, we collect mass data from country-to-country, BPO-to-BPO, Product versus Price, and create comparisons that are easily comprehendible

Bid Support & Solution Design

We’re used to delivering for the client, this brings a unique angle on when we support you as a BPO in responding to RFI/RFP’s

Managed Services

We take responsibility for the execution of strategy during change – whether that be the day-to-day responsibilities or by providing expert advice to your team

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