Operating Model Design
Our Proprietary OM8x3 is thorough and pragmatic, helping you deliver a revised and appropriate change
Process and Contact Automation & Optimisation
In this emerging area we bring clarity and a pragmatic approach to choosing what the most appropriate tools to automate customer contact and agent actions should be
BPO Partner Sourcing & Management
With a strong use of visuals, we collect mass data from country-to-country, BPO-to-BPO, Product versus Price, and create comparisons that are easily comprehendible
Bid Support & Solution Design
We’re used to delivering for the client, this brings a unique angle on when we support you as a BPO in responding to RFI/RFP’s
Managed Services
We take responsibility for the execution of strategy during change – whether that be the day-to-day responsibilities or by providing expert advice to your team
