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The questions you should ask yourself before buying new contact centre technology 1024 536 Avocado55

The questions you should ask yourself before buying new contact centre technology

Preparation is key when it comes to identifying and scoping out new contact centre tech…

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What the first 12 months of AI:CS deployment looks like 1024 536 Avocado55

What the first 12 months of AI:CS deployment looks like

Picture the scene… You’re a large contact centre and, a few months ago, you decided…

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Free 60 minutes that could change your entire business data strategy 1024 536 Avocado55

Free 60 minutes that could change your entire business data strategy

For many businesses, getting the most possible from their data can be truly transformative, but…

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Checklist for Changing Organisational Structure 1024 536 Avocado55

Checklist for Changing Organisational Structure

Making changes to your organisational structure might be needed for many different reasons. Perhaps your…

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The three main barriers to organisational change (and how to overcome them) 1024 536 Avocado55

The three main barriers to organisational change (and how to overcome them)

Making significant operational and structural changes to an organisation is rarely easy or straightforward. However,…

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data collection
Five Key Elements to Collecting Reliable Business Analytics Data 1024 536 Avocado55

Five Key Elements to Collecting Reliable Business Analytics Data

Ensuring that the data that you collect as a business is reliable is of utmost…

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business data
Three ways to unlock useful insights from your business data 1024 536 Avocado55

Three ways to unlock useful insights from your business data

Using the business-related data that you have to gain insights on performance, customer behaviour, back…

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operating model reorganisation
The keys to truly effective operating model reorganisation 1024 536 Avocado55

The keys to truly effective operating model reorganisation

Why a thorough operating model reorganisation is crucial for business success: insights from Avocado55’s specialists…

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Business Process
How to tell if changing business processes could save you money 1024 536 Avocado55

How to tell if changing business processes could save you money

Assessing Your Business Processes: Discover How Business Process Reengineering Can Save You Money. Most businesses…

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What’s the main reason that companies fail to tackle real transformation? 1024 536 Avocado55

What’s the main reason that companies fail to tackle real transformation?

Why Business Transformation is Necessary for Growth and How to Overcome Fear of Change Business…

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