The keys to truly effective operating model reorganisation
A business operating model is essentially a blueprint to deliver both the company strategy and…
read moreA business operating model is essentially a blueprint to deliver both the company strategy and…
read moreMost businesses are constantly striving to generate increased revenue, alongside minimising costs, to boost profitability…
read moreBusiness transformation becomes a necessity for many organisations at some stage. Whether it’s new technology…
read moreIf your contact centre’s strategy feels like it’s drifting rather than having the focus and…
read moreIf you know that your contact centre business strategy needs to change in order to…
read moreThere can be many different driving factors behind the decision to take a look at…
read moreThe systems and tools you use as a contact centre play an enormous role…
read moreA study carried out by Avocado 55 has highlighted that around 44% of relevant…
read moreRecent research by Avocado 55 has shown that only 56% of the capability of…
read moreCould your processes benefit from automation? Where do you start? If intelligent automation sounds like…
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