- Independent large-scale charity approached Avocado55 to help with existing technology
- Procurement of new Case Management systems
- Review of organisations Operating Model Contact Centre & Local Operations
How we helped
Operating model design
Organisational Redesign
Channel Strategy
New case management systems
Full market assessment
- Bupa Global approached Avocao55 to assess claims management process & recommend process improvements
- We identified several opportunities to drive improvements to the targeted 10-day turnaround
How we helped
Operating model design
Organisational Redesign
Channel Strategy
New case management systems
Full market assessment
