- Avocado55 are advising a North American low-cost Airline to help with lack of service expertise, inefficient service organisation, inconsistent delivery of experience, poor management of BPO partners, & underutilised existing technology
- Initially took over operational management & restructured delivery organisation
- Then took over management, operational support & operational delivery of customer service
How we helped
Restructured data / cleansed sources and underlying architecture, enabling reports to run more effectively
Aligned all reporting to ensure BPOs where performance managed against the new KPIs
Process optimisation and cost reduction
Partner sourcing
Site consolidation
Delivery of day-to-day operational management
