- Bupa Global approached Avocao55 to assess claims
management process & recommend process improvements - We identified several opportunities to drive improvements to the
targeted 10-day turnaround
How we helped
Documented level 1 & level 2 process maps, with pain points highlighted
45 observations categorised into themes, with each prioritised and assessed for impact including specific recommendations
Spotlight on key recommendations included 6 project statements and 4 immediate improvement opportunities, including documented benefits
30% reduction in suspended claims driving improvements in the 10-day promise
