Case Study

Bupa Global

  • Bupa Global approached Avocado55 to assess claims management process & recommend process improvements
  • We identified several opportunities to drive improvements to the targeted 10-day turnaround

How we helped

Documented level 1 & level 2 process maps, with pain points highlighted

45 observations categorised into themes, with each prioritised and assessed for impact including specific recommendations

Spotlight on key recommendations included 6 project statements and 4 immediate improvement opportunities, including documented benefits

30% reduction in suspended claims driving improvements in the 10-day promise

  • Bupa Global approached Avocao55 to assess claims management process & recommend process improvements
  • We identified several opportunities to drive improvements to the targeted 10-day turnaround

How we helped

Documented level 1 & level 2 process maps, with pain points highlighted

45 observations categorised into themes, with each prioritised and assessed for impact including specific recommendations

Spotlight on key recommendations included 6 project statements and 4 immediate improvement opportunities, including documented benefits

30% reduction in suspended claims driving improvements in the 10-day promise

Client Feedback

“On the whole it looks great and I really agree with the comments and ratings provided. We also all commented on how well it has been documented considering the short time span to learn the complexities of Bupa Global and our claims processes so thank you”

Lauren Fox
Global Claims & BEI Operations Process Manager
Bupa Global
August 2022

Client Feedback

“On the whole it looks great and I really agree with the comments and ratings provided. We also all commented on how well it has been documented considering the short time span to learn the complexities of Bupa Global and our claims processes so thank you”

Lauren Fox
Global Claims & BEI Operations Process Manager
Bupa Global
August 2022

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