Case Study

Bupa Global

  • Bupa Global approached Avocao55 to assess claims
    management process & recommend process improvements
  • We identified several opportunities to drive improvements to the
    targeted 10-day turnaround

How we helped

Documented level 1 & level 2 process maps, with pain points highlighted

45 observations categorised into themes, with each prioritised and assessed for impact including specific recommendations

Spotlight on key recommendations included 6 project statements and 4 immediate improvement opportunities, including documented benefits

30% reduction in suspended claims driving improvements in the 10-day promise

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