Fear of the known, not the unknown
Transforming an organisation is daunting but rewarding; we know this as we love it! Being…
read moreTransforming an organisation is daunting but rewarding; we know this as we love it! Being…
read moreIf your contact centre’s strategy feels like it’s drifting rather than having the focus and…
read moreIf you know that your contact centre business strategy needs to change in order to…
read moreThere can be many different driving factors behind the decision to take a look at…
read moreThe systems and tools you use as a contact centre play an enormous role…
read moreA study carried out by Avocado 55 has highlighted that around 44% of relevant…
read moreRecent research by Avocado 55 has shown that only 56% of the capability of…
read moreCould your processes benefit from automation? Where do you start? If intelligent automation sounds like…
read moreTo make a partnership work in the best interest of the client it is necessary…
read moreKnowledge erosion is a common problem in WFM deployments. The client deploys the software to…
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