Automation + process re-engineering = optimised ROI
Avocado Automation has a proven approach: we re-engineer existing processes first and only then automate to improve the customer experience and reduce cost of service.
Avocado Automation takes a simple, realistic approach to automation. It’s not about just implementing Robotic Process Automation (RPA), we have developed an approach to ensure you get maximum value out of any investment in RPA. We do this firstly through process re-engineering and then with the implementation of the optimum automation solution for your business.
Avocado55 works with an experienced UI Path partner to deliver a managed service model. This model combines our proven established approach, plus all aspects of configuring and running an RPA. This substantially reduces initial capital investment, internal effort, and de-risks all aspects of implementing and then using RPA.
By working with Avocado Automation to optimise your business and implement RPA it will: improve customer satisfaction and Net Promoter Score (NPS) because the experience will be far better; reduce cost to serve by automating repetitive tasks; improve employee satisfaction by freeing up time for more engaging & creative tasks; and improve process accuracy.
We are passionately independent and apply a pragmatic approach to process improvement. We are here to listen and absorb your knowledge, complemented by our in-house expertise. Together we can deliver the best solution possible.
WHAT WE DO
Avocado Automation combines a core set of skills and activities to support you through your process improvement journey of assessment, validation, playback and delivery.
Business Analysis:
- Process mapping
- Process design & engineering
- Root cause analysis
- Process governance
- Customer journey mapping
RPA Analysis:
- Rapid process assessment
- RPA development
- User acceptance testing
HOW WE DO IT
Understand and Assess:
To gain an understanding of the key business activities. This is done by meeting the Stakeholders through interviews and workshops. Carry out a complete review of supporting information and documentation.
Playback:
Demonstrate potential benefits and agree on the next steps.
We present the recommendations.
Outline the high-level plan.
Record and Validate:
Form recommendations for process improvement.
We capture key processes and observations.
Validate our understanding.
Apply industry and RPA expertise, customer insights and competitor analysis.
FEATURES & BENEFITS
We don’t just implement RPA : we know how to enable optimised return on investment (ROI), and how to resource your RPA delivery model.
Using a proven three step model re-engineers existing process to remove waste and ensure solid platform for RPA implementation.
Remove the waste + Process Re-engineering + Process automation = ROI.
Given the investment to set up RPA in house, we have worked with an experienced UI Path partner to develop a Managed Service Model. This model brings together ongoing process review & optimisation plus all aspects of configuring and running an RPA environment. This reduces your initial investment and moves to a cost per transaction (with a minimal monthly commitment).
No people to manage: with increasing salaries our Managed Service Model de-risks all aspects of using RPA.
Our approach will deliver:
- Improved customer satisfaction, by providing a better experience and outcome.
- Reduced your costs to service, through the reduction of repetitive time consuming tasks.
- Improved employee satisfaction and overall engagement, by freeing up time for more engaging (even revenue generating v cost centre) tasks.
- Improved process accuracy.
WE CAN HELP
We bring together the contact centre CRM knowledge, IT expertise and Customer Care experience to help find the right custom solution to take your business forward.
Let us help you blaze a trail to success!
WE CAN HELP
We bring together the CRM knowledge, IT expertise and Customer Care experience to help find the right custom solution to take your business forward.
Let us help you blaze a trail to success!
