Automation

Technology

Kamadhenu

Kamadhenu has developed multiple automation and machine learning products and solutions that are deployed across various verticals and industries are helping improve operational reliability and efficiency. Kamadhenu uses a mix of Data Analytics, Cognitive Automation, Machine Learning, Natural Language Processing and Robotics Process Automation to achieve the above improvements.

Contact Centre Benefits
  • Eliminate back office agent activity
  • Higher standards driven by extensive quality monitoring
  • Agent time spent on more value-add service activity
Avocado55 implementation approach

We have worked with Kamadhenu to offer a range of projects to improve our client’s approach to their written work. From introducing Natural Language Process to allow 100% automated review of all e-mails and chat transcripts to the use of Optical Character Recognition to reduce agent time spent validating documents such as receipts.

Global Brands using Kamadhenu

                                                                                                                             

UI Path 

UI Path is a tool that allows the user to design automation processes visually, through the use of diagrams. The Robotic Process Automation (RPA) works the same way as a human would through design and execution. RPA gives you the tools and skills needed to configure computer software, whilst removing the difficulty. 

These robots have the ability to utilise the user interface, capture data and manipulate applications just like humans do. Artificial Intelligence allows these robots to continuously learn: they interpret, trigger responses and communicate with other systems in order to perform a variety of repetitive tasks.

Contact Centre benefits
  • Reduction in average handling time
  • Flexible robotic workforce to support existing agents 
  • Introduction of automation benefits using existing systems
Avocado55 implementation approach

RPAs are a valuable important first step into automation for many of our clients. In collaboration of our process engineering services we can quickly identify the repetitive tasks that benefit the most from this type of technology. Over time we often develop a suite of tools that agents can use to significantly reduce their average handling time.

Global Brands using UI Path

                                                                                                                             
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