Could your processes benefit from automation?
Where do you start?
If intelligent automation sounds like it could help improve your efficiency levels, you’ll need to draft up an adoption plan. This involves assessing your strategy, business needs and internal resource requirements.
Here are some hints and tips to get you on the right path.
Decide on a test case
Don’t throw yourself in all at once. Decide on a single process to automate first – something that’s simple, low-risk, and is guaranteed to benefit your call centre. It might be something as straightforward as automating data entry tasks.
Ideally, you should determine this use case with the input of your stakeholders and ensure it aligns with your business goals.
Choose your automation path
Unsure how to start automating? There are two main routes you can take:
- Custom-built automation. You could opt to build your own workflow, AI chatbot, or application. However, if you don’t have your own development team, it may cost more and take much longer.
- Intelligent automation platform. Platforms such as UiPath and Power Automate allow you to discover automation opportunities. From there, you can build and deploy your own robots.
Understand your skillset
Regardless of your route to automation, it’s important to decide whether you have the development capabilities in-house to build your desired automation processes. If you don’t have the skillset or capacity to take on these projects, you’ll need to find a third party that’ll handle the process for you.
To find out more contact AV55