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avocado2020

How do I make my contact centre more efficient? 1024 536 Avocado55

How do I make my contact centre more efficient?

To make a partnership work in the best interest of…

Time for Your Checkup 1024 536 Avocado55

Time for Your Checkup

Knowledge erosion is a common problem in WFM deployments. The…

Office Occupancy and the Impact on your Balance Sheet 1024 536 Avocado55

Office Occupancy and the Impact on your Balance Sheet

At the start of the COVID pandemic, most organisations suddenly…

We Don’t Just Do WFM 1024 536 Avocado55

We Don’t Just Do WFM

  Avocado Optimize is a workforce engagement management advisory service,…

Customer Services Director Vs. The Planning Team – round one! 1024 536 Avocado55

Customer Services Director Vs. The Planning Team – round one!

Are you a contact centre director who struggles to get…

Where Are You In The Vicious WFM Life Cycle? 1024 683 Avocado55

Where Are You In The Vicious WFM Life Cycle?

Avocado Optimize is a workforce engagement management advisory service, providing…

Could I Have Better Things? 625 327 Avocado55

Could I Have Better Things?

Avocado Optimize is a workforce engagement management advisory service, providing…