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avocado2020

Fear of the known, not the unknown 1024 536 Avocado55

Fear of the known, not the unknown

Transforming an organisation is daunting but rewarding; we know this as we love it! Being…

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How strategy redesign can benefit and futureproof your contact centre 1024 536 Avocado55

How strategy redesign can benefit and futureproof your contact centre

If your contact centre’s strategy feels like it’s drifting rather than having the focus and…

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How to get your contact centre business strategy redesign right 1024 536 Avocado55

How to get your contact centre business strategy redesign right

If you know that your contact centre business strategy needs to change in order to…

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Three signs your contact centre needs organisational redesign in 2023 1024 536 Avocado55

Three signs your contact centre needs organisational redesign in 2023

There can be many different driving factors behind the decision to take a look at…

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Should you stick or twist with your current contact centre technology? 1024 536 Avocado55

Should you stick or twist with your current contact centre technology?

  The systems and tools you use as a contact centre play an enormous role…

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Why underutilised contact centre tech is so bad for business 1024 536 Avocado55

Why underutilised contact centre tech is so bad for business

  A study carried out by Avocado 55 has highlighted that around 44% of relevant…

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Five reasons why contact centre tech isn’t being utilised to its full potential 1024 536 Avocado55

Five reasons why contact centre tech isn’t being utilised to its full potential

  Recent research by Avocado 55 has shown that only 56% of the capability of…

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Automation Top Tips 1024 536 Avocado55

Automation Top Tips

Could your processes benefit from automation? Where do you start? If intelligent automation sounds like…

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How do I make my contact centre more efficient? 1024 536 Avocado55

How do I make my contact centre more efficient?

To make a partnership work in the best interest of the client it is necessary…

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Time for Your Checkup 1024 536 Avocado55

Time for Your Checkup

Knowledge erosion is a common problem in WFM deployments. The client deploys the software to…

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