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avocado2020

The questions you should ask yourself before buying new contact centre technology 1024 536 Avocado55

The questions you should ask yourself before buying new contact centre technology

Preparation is key when it comes to identifying and scoping out new contact centre tech…

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What the first 12 months of AI:CS deployment looks like 1024 536 Avocado55

What the first 12 months of AI:CS deployment looks like

Picture the scene… You’re a large contact centre and, a few months ago, you decided…

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Avocado Automation
What you need to know about Avocado Automation 1024 536 Avocado55

What you need to know about Avocado Automation

We recently launched a new service that we believe can deliver incredible results and value…

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Free 60 minutes that could change your entire business data strategy 1024 536 Avocado55

Free 60 minutes that could change your entire business data strategy

For many businesses, getting the most possible from their data can be truly transformative, but…

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Checklist for Changing Organisational Structure 1024 536 Avocado55

Checklist for Changing Organisational Structure

Making changes to your organisational structure might be needed for many different reasons. Perhaps your…

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The three main barriers to organisational change (and how to overcome them) 1024 536 Avocado55

The three main barriers to organisational change (and how to overcome them)

Making significant operational and structural changes to an organisation is rarely easy or straightforward. However,…

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Salesforce Summer ’23 release period comes to a close – it’s now time to reflect. 1024 576 Avocado55

Salesforce Summer ’23 release period comes to a close – it’s now time to reflect.

Salesforce Summer ’23 release period comes to a close – it’s now time to reflect.…

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data collection
Five Key Elements to Collecting Reliable Business Analytics Data 1024 536 Avocado55

Five Key Elements to Collecting Reliable Business Analytics Data

Ensuring that the data that you collect as a business is reliable is of utmost…

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business data
Three ways to unlock useful insights from your business data 1024 536 Avocado55

Three ways to unlock useful insights from your business data

Using the business-related data that you have to gain insights on performance, customer behaviour, back…

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Exciting News: Salesforce Summer 23′ Release notes are now available! 1024 536 Avocado55

Exciting News: Salesforce Summer 23′ Release notes are now available!

As always, this release brings a lot of new features and enhancements to the platform…

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