Case Studies

Exclusive Drinks Company

See how we collaborated with an exclusive drinks company to roadmap organisational change and develop their inhouse consumer service.


Bupa Global

Find out how we helped Bupa Global assess and transform their claims process to deliver greater efficiencies and benefits.

North American low-cost Airline

See how we helped transform a North American airline’s service organisation & operational management, delivering significant improvements & cost efficiencies.

Just Eat

Find out how we helped transform Just Eat’s insourcing and service capabilities and performance, through process re-engineering, automation and more.

Fintech Company

Find out how we helped transform a large fintech company through organisational redesign, process optimisation and more.

Victim Support

See how we improved Victim Support’s operational processes using organisational redesign, channel strategy, new case management systems and more.

EasyJet Case Study


Discover easyJet’s transformative journey, combining Rapid Re-engineering and Process Automation with tools like RedHat’s BPM, RPA, and UI Path. Achieving an 85% FTE reduction and efficient 24/7 claims processing.

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